B.Roberts Plumbing Services

Hard Water Country

Why plumbing around Royston and the South East wears out faster, and what you can do about it.

The Local Problem

Our Water Comes Up Through Chalk


Royston sits on the chalk hills where Hertfordshire meets Cambridgeshire, and most of the drinking water across Hertfordshire, and the wider South East around London, is drawn from chalk groundwater. As rain filters down through that chalk it dissolves calcium and magnesium, and it carries them straight into your pipes.

That is what hard water is. The water companies serving this area class the supply as hard to very hard, among the hardest in Britain. It is perfectly safe to drink. Your plumbing is the thing that suffers.

What It Does

Limescale Never Sleeps


Every time hard water is heated, or left to stand, it drops some of its minerals as limescale. Gradually, quietly, scale builds up inside anything the water touches.

  • Taps seize, drip and stiffen as scale jams the ceramic discs
  • Shower heads and mixer bars clog and lose pressure
  • Toilet fill valves scale up and run constantly
  • Heating elements in appliances fur up and burn out early
  • Pipework and valves gradually narrow and stick

Around here, limescale is not a maintenance question. It is a when, not an if.

Spot The Signs

How Hard Water Shows Itself


If you live anywhere in Hertfordshire, some of these will look familiar.

White Crust On Taps

The chalky build up around spouts and shower screens is the visible tip. The same deposit is forming inside the fittings.

Falling Water Pressure

A shower that has slowly lost its punch is usually a scaled head or mixer, not a supply problem.

A Toilet That Keeps Running

Scaled fill valves stop seating properly, wasting water day and night and adding to metered bills.

Early Appliance Failure

Washing machines, dishwashers and water heaters in hard water areas fail years sooner as elements scale up.

Stiff Or Dripping Taps

When a quarter turn tap starts fighting you, limescale has usually reached the cartridge.

Kettle Full Of Flakes

The scale in your kettle is exactly what the inside of your hot water system looks like.

What I Can Do

Plumbing That Plans For Limescale


You cannot change the water, but you can change how well your plumbing copes with it. After 17 years working in this area, everything I fit and every repair I make is chosen with hard water in mind.

  • Repairs to scale damaged taps, valves and showers
  • Replacement fittings chosen to cope with hard water
  • Descaling and servicing where parts can be saved
  • Honest advice on scale reducers and water softeners
  • A quick eye over the rest of your system on every visit
Worth Knowing

Little And Often Beats Big And Expensive

Most of the expensive hard water failures I see started as a cheap fix that was left. A seized tap becomes a snapped spindle. A running cistern becomes a flooded bathroom. If something in your home has started dripping, sticking or hissing, it is worth a photo and a WhatsApp before it becomes a bigger job.

Send Ben A Photo
Free Quotation

Beat The Limescale To It

Whether it is one stubborn tap or a bathroom the hard water has slowly claimed, I will tell you honestly what needs doing and what it will cost.

Call 07809 279106WhatsApp Ben